INFORMATION ABOUT DELIVERY

DELIVERIES SERVICE TIMING : 8 AM TO 8 PM

POST ORDER PROCESSING TIME : Any order received through the Webshop may take 1 to 2 hours of processing time.

DELIVERY TIME RANGE : Minimum delivery time range is 3 hours after processing the order but may vary depending on the circumstances, such as the traffic conditions, call response of the recipient etc.

SAME DAY DELIVERY : Same day delivery is offered for orders placed before 6 PM LOCAL TIME within Doha from Saturday to Friday.

ORDER CANCELLATION

FOR POST DATED DELIVERY ONLY : Orders placed online can be cancelled 48 HOURS BEFORE the delivery date by contacting our customer care numbers followed by a cancellation e-mail. For Refund kindly refer to our Refund Policy.

SAME DAY DELIVERY ORDERS : Same day delivery cancellation after placing the order will not be accepted.

REFUND POLICY

We will offer you a voucher valid for 2 months from the date of cancellation. A new order can be placed by contacting the customer care number followed by a confirmation by e-mail specifying the item code from the Webshop.

GENERAL TERMS AND CONDITIONS

Please read the terms and conditions carefully before ordering any products from our site. By ordering any of our products, you accept and agree to the terms and conditions.

Product disclaimer

We take pride in our work and will always go the extra mile to make sure that our product is delivered as close as possible to the picture on our website. As flowers are a natural product and subject to seasonal and logistical availability, it may be necessary for us to make substitutions to flowers, packaging and other merchandise in order to deliver your order on time or where flowers or products are temporarily unavailable. This may occur especially during seasonal events such as Mother's Day, Christmas, Valentine's Day, Eid-al-Fitr and Eid-al-Adha. Different flower types and colors may be used if the overall effect of the arrangement is maintained. In the event that the substitution constitutes a major departure from the content or style of the advertised product, we will make every effort to reach you by phone or e-mail to seek you approval before proceeding. All substitutions will be made with appropriate products to the same value and quality as the original order.

Prices

Prices listed within the Plaza Hollandi service are valid for a maximum of 14 days after submitting your order.

We offer deliveries within Doha free of charge for orders of QAR350 and above. Charges for deliveries outside Doha will depend on the distance of the destination.

Please note that from time to time, products on www.plazahollandi.com may vary to those offered in our web shop and retail shops.

Warranty

Fresh flowers and plants once sold will not be refunded or exchanged.

Order Confirmation / Payment

You will be given clear instructions to navigate through the order process and will be required to provide us with your complete personal details, including accurate delivery address, together with those of the intended recipient and all necessary payment details.

We accept payments through Visa, MasterCard and NAPS. By clicking on the “Proceed to Payment” button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.

Submitting your order is subject to our acceptance of this offer. We will send an e-mail confirmation of your order details to inform you that we are processing your order via the e-mail address you provide. We will not consider ourselves bound by a contract with you until we have sent this e-mail confirmation.

We cannot accept orders from customers under the age of eighteen (18) years.

Delivery Overview

We offer free deliveries within Doha for purchases of a minimum amount of QAR 350. In case your order is less than QAR 350 you can only choose to collect your product from any of our shops. Same Day Delivery is offered for orders placed before 6pm local Saturday to Thursday and a minimum time of 2 hours is required within Doha. Deliveries will be made anytime between 8am to 8pm. You will be advised at the point of purchase if your requested delivery is available.

We do not guarantee delivery on Friday and public holidays. All orders for those dates will be delivered on the closest business day before or after requested date. Our office is closed on Fridays and public holidays, and all e-mails will be answered on the first working day after the closure day(s).

Orders received after our advertised cut off time will be delivered the next day.

We will always do our utmost to deliver your product on time and directly to the recipient within the territory of Qatar. Please consider the business opening hours in case the recipient is located at an office, hospital, hotels or any other business location. Deliveries to buildings where strict security regulations apply cannot be guaranteed. We do not deliver to PO BOX addresses.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate landmarks of the intended recipient and possibly telephone number, together with your daytime contact telephone number so that we can notify you in the event that any delivery problems are encountered.

Once we deliver an order and the recipient has signed the delivery note, the product becomes the responsibility of the customer. In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, hotels and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

International orders are accepted by e-mail webshop@hollandi.com

My Account Service

The Plaza Hollandi My Account service ('the Service') is provided as a complimentary feature for your personal use subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the My Account service.

To register with the service you must be over eighteen (18) years of age.

When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the forgot password service (this option can be found adjacent to the My Account login box).

In case Plaza Hollandi has reason to believe that there is likely to be a breach of security or misuse of the My Account service or website, we may require you to change your password, or may suspend use of the My Account service.

Please ensure that the details you provide on registration or at any time are correct and complete.

Kindly inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the 'Edit Profile' section of the My Account area of the website OR emailing webshop@hollandi.com. This will ensure that the service we provide is accurate and up to date. Please also visit this page or email us if any of the information that we hold about you is incorrect or needs updating if you want us to delete any personal information.

Use of the My Account service is intended to assist with purchases to be made via the website. The My Account service must not be used for the following purposes:

• Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Gaining unauthorized access to other computer systems.
• Interfering with any other person's use or enjoyment of the Site.

Plaza Hollandi reserves the right to refuse to or to remove material already posted on the website.

Whilst we take every reasonable precaution and care in relation to the My Account service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this My Account service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the My Account service will be uninterrupted or error free. Whilst every effort is made to ensure reminder e-mails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the My Account service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the My Account service.

Your access to the website and My Account service may be occasionally restricted to allow for routine maintenance.

These Terms and Conditions operate in conjunction with general Terms & Conditions of the website governing overall use and order placement. We are committed to protecting your privacy - further information is contained within our Privacy Policy.

If you have any queries please contact us using the contact details set out in “Contact Us”.

By registering for the My Account service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.

Although the information on this website has been compiled with the utmost care no claim can be derived from it. Al Maktab Al Qatari Al Hollandi, Plaza Hollandi is not liable for any direct or indirect damage that may arise from the use of the information contained herein, such as type, price and programming errors. Prices and conditions are subject to change.

The information on the site is regularly updated. Al Maktab Al Qatari Al Hollandi reserves the right to make any changes without prior notice. Al Maktab Al Qatari Al Hollandi is not responsible for the content of links to other websites.

All images on this website are copyright of Al Maktab Al Qatari Al Hollandi and may not be used by third parties without permission.

Although Al Maktab Al Qatari Al Hollandi makes every effort to prevent abuse, we can not assume responsibility for information and/or messages sent by users of the website through the internet. Any liability for the content of websites which are not maintained by us is rejected.

The information in e-mail messages sent in the name of Al Maktab Al Qatari Al Hollandi or Plaza Hollandi, is intended solely for the addressee. Use of this information by anyone other than the intended recipient is prohibited. Disclosure, reproduction and / or dissemination of this information to third parties is not allowed. Correct, complete and timely transmission of e-mail messages cannot be guaranteed.

Al Maktab Al Qatari Al Hollandi, Plaza Hollandi Retail Department operates http://www.plazahollandi.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our website. Plaza Hollandi is committed to respecting and protecting the privacy of our customers. Please review our policy statement for detailed information. We refer to the Privacy Policies of our partners abroad for International deliveries.

Collecting Your Information - Our site uses an order and registration form so that you can request information, products and services. However, you can visit our site at any time without identifying yourself or providing any personal information.

Our order form asks for contact information about you (email address, mailing address, telephone number). This information is used to complete your order and to get in touch with you when necessary. The financial information you provide (credit card number and expiration, billing address, etc.) is used to bill you for products and services. We use SSL (secure socket layer) and PGP technology to protect the security of your credit card information.

Using Your Information - We do not sell or rent the information you provide us to third parties.

Protecting Your Credit Information - Al Maktab Al Qatari Al Hollandi/Plaza Hollandi uses a sophisticated secure encryption server on which to store all of your personal and financial information. This information is maintained in our company and is not available to anyone outside our company. In addition, we have strong internal security measures in place to prevent the loss, alteration or misuse of your information once it is in our records.

We do recommend that you keep your password in a safe place and that you remember to sign off your account when you have completed your order.

Your Agreement With Us - When you use our site or place an order with us, you agree to the collection of information outlined above in our privacy policy. Should it become necessary to update this policy, we will post all changes on our site and those changes will go into effect when posted.

Marketing Material

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Cookies

Our web site uses cookies, helps you resume where you left off, remembers your registered login, theme selection, preferences, and other customization functions.

Social Media Terms of Use Policy -The following Terms of Use Policy applies to anyone accessing or posting to Al Maktab Al Qatari Al Hollandi and Plaza Hollandi’s social media sites. Al Maktab Al Qatari Al Hollandi and Plaza Hollandi social media sites are defined as the following channels:

https://www.facebook.com/alhollandiQatar/
https://twitter.com/plazahollandi
https://www.instagram.com/plazahollandi
https://www.youtube.com/watch?v=rhzFMN8YFsY

General Social Media Terms of Use - By using or accessing any of Al Maktab Al Qatari Al Hollandi (MQH) or Plaza Hollandi (PH) Unit's social media sites, you agree to comply with this Terms of Use Policy as well as other engagement rules as defined by the individual social media platforms (e.g. Facebook Statement of Rights and Responsibilities, Twitter Terms of Use etc.).

Posting on Al MQH or PH's Social Media Sites or Blog

• You must be aged 18 or over to post to an MHQ or PH social media site.
• By posting to an MHQ or PH social media site, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload.
• You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith and that you have the right to post such content.
• You agree not to post any of the following:
• False, misleading or deceptive comments.
• Materials that contain confidential material or violate a third party's right of privacy
• Any photos or comments that include or depict profanity, pornography, threats, hate speech, incite violence, personal attacks, illegal statements or unsafe practices
• Content attempting to impersonate someone else including, but not limited to, customers, clients, MHQ or PH employees, member florists, suppliers, partners or other community members.
• Unauthorized commercial communications (spam).
• Viruses or other malicious codes
• By posting to an MHQ or PH social media site, you agree to be respectful to other community members as well as MHQ or PH’s community management team.

Content Moderation

• MHQ and PH reserves the right to moderate content posted on its social media sites.
• Any posts not in line with this Terms of Use Policy will either be deleted or not posted, as determined solely by MHQ or PH, at the sole discretion of MHQ or PH.
• MHQ and PH reserves the right to remove or report any posts which could be deemed inappropriate or offensive.
• Repeated violations of this Terms of Use Policy may result in a user being banned or blocked from MHQ or PH’s social media sites and reported to the appropriate social media platforms.
• Any threats made against individuals or property will be reported to the police.

Privacy Protection

• Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and may be around for a long time, so carefully consider what you post.
• Do not post personal or sensitive information about yourself or others, including bank account information, information that may be used to locate yourself or another, or information which could otherwise be deemed to constitute an invasion of another's privacy.

Content and Copyright

• MHQ and PH assume no liability for errors or omissions in any material on their social media sites.
• For any content you post on MHQ or PH 's social media sites, you warrant that it is your own original work or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that third party content and specifically grant to MHQ or PH a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.

Social Media Complaints Policy

• MHQ and PH welcomes feedback about its products and services. If you contact us about a complaint on MHQ or PH 's social media sites, you will be responded to by a member of the MHQ or PH team who will endeavor to reply to and resolve your complaint in a timely manner.
• MHQ and PH has a zero tolerance approach to customers who use abusive or threatening language and will take action to protect its team including removing offensive posts and reporting the user to the appropriate social media platforms and, if deemed necessary, the police.

Reporting Abuse - MHQ or PH are working hard to ensure this Terms of Use Policy is adhered to in a fair and consistent manner. If you would like to report abuse, spam, fake profiles etc., please see the platform specific links below:

• https://www.facebook.com/terms.php
• https://support.twitter.com/forms/abusiveuser

Contact Us Should you have any questions about our privacy policy, contact us

Substitutions

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without prior notice. In the event we are unable to supply all or part of your order (the product or any substitute product at all), we shall notify you as soon as possible.

Amendments or cancelation

If, for any reason, you wish to change or cancel your order you can do so, by calling +974 4005 2874 or emailing: webshop@hollandi.com Please give 48 hours’ notice before the requested delivery date and time. We are happy to provide you with a voucher valid for 3 months (to be used within the same category of the product originaly purchased), in case of cancelation of the order within the 48hrs before the delivery date and time.

We regret that you may not change or cancel an order after 48 hours of the delivery date and time.

Replacement and Resend policy

If our product does not meet your expectations for a legitimate reason, such as damage to the bouquet, we will offer a replacement item within the same price range and category, only after verification from our side. In case you collected the item from one of our shops you will have to return the item to the same shop for replacement.

In the event that it is not appropriate to replace the flowers, we are more than happy to provide you with a voucher valid for 3 months to be used within the same category of the product originaly purchased.

Because of the perishable nature of most of our products we advise you to check your item at the time of collection and inform us immediately at the time of delivery in case you should have a complaint.

To be eligible for a replacement or voucher, your item must be handed over in the same condition you received it and in the original packaging. The receipt or proof of purchase should be provided.